Employee Resource - User Is Being Created But Resource Is Not

(Doc ID 2310534.1)

Last updated on SEPTEMBER 24, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
user is being created but resource is not

The user being created, but the resource is not.

EXPECTED BEHAVIOR
-----------------------
User should be always created with a resource

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Manage Users -> Search for user that was imported
3. Check Resource Information -> Its not available

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see resource info for the imported users

Cause

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