Why Guided Navigation of Dashboard is not Working?

(Doc ID 2310690.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
There are four sections in the dashboard.
1. Section 1 is a prompt on Account Name.
2. Section 2 is a report in which data is returned by the prompt in Section 1.
3. In Section 3, Guided Navigation link is added with the report link in Section 2
4. In Section 4, Guided Navigation link is added with the report link in Section 3.
On Guided Navigation Section Properties window, for Show Section 'If request return rows' is selected.

- If there is result returned for the report in Section 2, then Section 3 and 4 will display which is correct.
- If there is no result returned for the report in Section 2, Section 3 is not displaying, but Section 4 is displaying.

EXPECTED BEHAVIOR
-----------------------
If there is no result returned for the report in Section 2, both of Section 3 and 4 should not be displaying.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click Dashboard tab and run the dashboard.
2. Fill in with any word which can make Section 2 return No Result.
3. You will see Section 3 is not displayed, but Section 4 is displayed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the correct result in the dashboard.



Cause

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