Why are there different Screen Resolutions For Different Objects?

(Doc ID 2310743.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On ebmvdev-test: 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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There is a discrepancy in screen resolutions for different objects. which is giving the customer very bad experience.
The resolution of the landing page(overview page) in SUI for several objects is not consistent:
- Opportunity overiview page is the page that is considered as NORMAL
- Accounts overview page has bottom white section without data
- Leads overview page has bottom white section without data (bigger than account)
Users need to have the same screen resolution for all the entities in the application.

STEPS
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The issue can be reproduced at will with the following steps:
1. log into OSC > go to Announcements tab in SUI > the resolution is big, and the scroll feature needs to be used for full visibility of the page
2. click on Leads tab in SUI > Leads list shows a smaller resolution and less need to use the scroll

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, it is affecting user experience of the navigation in the application.

Cause

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