Opportunity - PrimaryFormattedAddress Is Null For Formula Field

(Doc ID 2310933.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Opportunities

ACTUAL BEHAVIOR
---------------

When an Opportunity record is created, the email notification and the opportunity edit page are not reflecting the Account Address Field. This field is set up to be a Formula field that brings the address over from the Account record. However, this is not happening. Address appears on the account record fine. We have numerous Opportunity pages and this is happening on all Opportunity edit pages. The issue is reported in R12.

EXPECTED BEHAVIOR
-----------------------
Account Address Field should be populated.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Opty.
2. Formula Field should be populated.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the value of this field on Opty page.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms