Not Able To Add Call Recording As Attachment In CX Cloud Mobile App

(Doc ID 2311306.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, CX Mobile Application

In Opportunity -> Attachment subtab section using option 'Record Audio' we receive error

Details of smartphone I am using are as follows:

Phone: OnePlus 3T
Model: OnePlus A3003
Android version: 7.1.1
OxygenOS version: 4.1.7

"Selected Media Recording is not supported on your device."

The issue can be reproduced at will with the following steps:
1. Navigate to Opportunity, select and open one.
2. Navigate in Attachments subtab
3. Add new (+) -> Record Audio.

The issue has the following business impact:
Due to this issue, users cannot Attach audio attachments on Opportunity.


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