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Oracle Fusion Benefits: java.lang.NullPointerException Error Message When Creating Contacts in Benefits Self-Service (Doc ID 2311486.1)

Last updated on JANUARY 16, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Manage Benefits

When attempting to add a contact as an employee through ESS, the following error occurs.

ERROR
-----------------------
 java.lang.NullPointerException

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as an employee
2. Create a contact
3. Receive error when creating the contact

BUSINESS IMPACT
-----------------------
This is not allowing the employee to create contacts using ESS.

Cause

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In this Document
Symptoms
Cause
Solution


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