OCCS: Avalara Outage Caused Database Overload

(Doc ID 2311697.1)

Last updated on OCTOBER 03, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

 Customers had outages of their Oracle Commerce Cloud site caused by Avalara outages. The following pattern was noticed in the storefront logs: Avalara connection errors started and in 15-20 minutes after this "No resources currently available in pool" errors filled in logs. Until connection with Avalara was restored, the site was not usable.

One is running on 16.6.1 and the other is running on 17.1.3.

Changes

 

Cause

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