Reporting Manager Can't Be Set For Users

(Doc ID 2312083.1)

Last updated on OCTOBER 08, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

Customer has created new users via import process. About 10-20 new users being created every day. All of a sudden, since today night the value for the field "Reporting Manager" under Manage Users will not be saved any longer.

Reporting manager (resource information) should be saved as part of the import job

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Setup and Maintenance -> Manage File Import Activities
3. Submit a job for Employee Resource Import
4. Look at the imported user in Manage Users
5. Resource Information is not populated.

The issue has the following business impact:
Due to this issue, users cannot be used upon they are imported using Employee Resource Import process


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