Contact Phone Had Unexpected "X" In Primary Phone Field

(Doc ID 2312351.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


User created a contact Thomas Tuchel and entered the work phone there but after saving the contact info, contact phone had unexpected "X" in primary phone field.

So the user couldn't use this contacts to call the contact directly after the import to outlook, as it was showed an “X” between the numbers.

we also could reproduce this kind phone issue in support side.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms