Question About Estara Click To Call Function

(Doc ID 2313182.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Qn1:What happens when a customer does not pick up the call back from the delay feature on the website?
 
Qn2:What happens when a customer clicks on the CALL invite and the Call Center is CLOSED?
 
Qn3:Is there a call back queue?
 

Solution

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