When Accessing Catalogs or Prompts in P6 Analytics Cloud the Error "Internal Server Error (500). The Server Encountered an Internal Error or Misconfiguration and Was Unable to Complete Your Request." Occurs Intermittently

(Doc ID 2313266.1)

Last updated on OCTOBER 02, 2017

Applies to:

Primavera Analytics Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to select a catalog page or selecting a value from a prompt the following error occurs intermittently,

ERROR
-----------------------

There was a problem retrieving the response data:
Internal Server Error (500). <HTML><HEAD><TITLE>Internal Server Error</TITLE></HEAD>
<BODY><H1>Internal Server Error - Read </H1> The server encountered an internal error or
misconfiguration and was unable to complete your request.
<P>Reference <reference #> </BODY></HTML>

 

Changes

 

Cause

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