Financial Account Subtab Under Contacts Page Blank

(Doc ID 2313684.1)

Last updated on OCTOBER 03, 2017

Applies to:

Oracle Fusion Sales for Retail Banking - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0 version, Financial Accounts

ACTUAL BEHAVIOR
---------------
Fin Account Subtab under Contacts Page does not display data
The subtab for Financial Account under Contact page is not displaying the linked data (linked via the Contact - Financial Account related object link which is part of the OOTB Retail Banking vertical product). The relationships exists since reporting off of this intersection table is functioning properly.

EXPECTED BEHAVIOR
-----------------------
Financial record information should appear in the subtab within the Contact record

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud> Contacts> click Financials Sub tab
2. No Financial records are displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view financial record information on Contact records' subtab for Financials.

Cause

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