P6ProCloudConnect Configured With SAML/SSO Fails With "Please run the database configuration tool or contact your administrator"

(Doc ID 2314283.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Using P6 Professional with a p6procloudconnect driver type AND authenticating with SAML/SSO:

After 126 logins, successive logins will not be successful.

This message will be returned:
Unable to connect to database.
Please run the database configuration tool or contact your administrator.


Steps
1. Launch P6 Professional
2. Provide login credentials and use a p6procloudconnect driver type.




Changes

 

Cause

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