Click to Call Cloud Service: 'We Are Sorry, An Error Occurred' Window Appears And No Call Occurs

(Doc ID 2314546.1)

Last updated on OCTOBER 05, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Call Infrastructure

ACTUAL BEHAVIOR
---------------
We are sorry, an error occurred

EXPECTED BEHAVIOR
-----------------------
Call should go through

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. When on affected network, bring up link (can be on site, or in Webcare)
2. Attempt a call

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make phone calls

Cause

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