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Not Able To Access Period Close Page In General Accounting Dashboard, Errors with 'Error 403 -- Forbidden' (Doc ID 2314757.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Performance

ACTUAL BEHAVIOR
---------------
While trying to navigate the Period Close page to open periods, we are not able to access the page. The page keeps loading for few minutes and after a while we get the following error message: Error 403--Forbidden.

ERROR:
---------
Error 403 -- Forbidden


EXPECTED BEHAVIOR
-----------------------
Expect to be able to access the period close to open the period.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Oracle Fusion Home
2. General Accounting
3. Period Close

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot manage the accounting periods due to this issue.

Cause

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In this Document
Symptoms
Cause
Solution
References


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