Single Sign-On (SSO) Enabled Fusion Apps Environment Sends a Welcome Email to New Users With a Link to Reset Password

(Doc ID 2314910.1)

Last updated on JANUARY 21, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

The customer has their Oracle HCM Cloud Fusion apps environment (pod) Single Sign-on enabled (SSO).  This means that the users for this HCM Cloud Service are authenticated by Single Sign-on/ADFS (Active Directory Federation Service). However, when a new user is created in the HCM Cloud application, a "Welcome" email is received as follows:

Dear Fred Bloggs,
Congratulations! Your Oracle Fusion Applications account has been successfully created.
Please follow the link below to reset your password.   ---------------------------------------->> THIS IS THE LINE WHICH IS INCORRECT
https://<podEnvironment>.hcm.<dataCentre>.oraclecloud.com:443/hcmCore/faces/ResetPassword?ase.gid=73fef9e378f54557782e471ccd
For any issues, contact your system administrator.

This email is incorrectly worded because the users cannot reset their password because they must use their Single Sign-On password.  This is the email which is normally sent when users are authenticated by Fusion. However in this case, the accounts are authenticated via Single-sign on/ADFS.

Cause

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