Partner De Duplication Is Not Working As Expected

(Doc ID 2314987.1)

Last updated on OCTOBER 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
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Partner De Duplication is not working as expected.
Under Review Configuration Results, when we search for possible duplicates using a set of parameter as shown in the screenshots we get 4 records with different match rules.
On creating a new record with same set of parameters and same data, it is displaying only a single record under Possible Duplicates.

 

EXPECTED BEHAVIOR
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Customer expects the results should be same under Review Configuration Results and Simplified UI which is not the case.

STEPS
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The issue can be reproduced at will with the following steps:
1. Duplicate Organization matching configuration and set the cluster key to exhaustive.
2. In Review Configuration Results, insert data and click on Find. 2 Rows are returned.
3. In UI, create a new partner and insert same data. Upon Clicking Save and continue, only one record is suggested as duplicate.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on DQ matching behavior.

Cause

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