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Information Added to the Second Field in User Address Is Not Being Saved (Doc ID 2315033.1)

Last updated on JANUARY 29, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2017 R1 to 2017 R2 Update 1 [Release 2017]
Information in this document applies to any platform.

Symptoms

When attempting to populate second Address field for User page under "Bill To" or "Ship To" sections, the field does not populate on Update action.

In addition to the behavior described above, additional behavior can be seen:

This behavior also applies to the Partner Organization page.

The information cannot be set with Web Services, as the value of "Ship To/Country" is saved to "Ship To/Company Name", overwriting it.

Changes

The site was upgraded to version 2017 R1 or later.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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