Session times out on Inbound Data Table SOAP Call [Fatal database error: Error retrieving prepared statement]

(Doc ID 2315042.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 and later
Information in this document applies to any platform.

Symptoms

User's session times out when deploying a data table via Web Services.

Site makes use of SOAP calls to perform a lookup, then either update or insert, and then deploy. Deploy works as expected when performed in smaller batches, but fails on larger volumes.

Additionally, error logs show the following error:

[DD/MM/YYYY] [HH:mm:ss] [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2044) - An unknown error (class com.bm.xchange.db.DBException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: YYYY-MM-DD HH:mm:ss.
[DD/MM/YYYY] [HH:mm:ss] [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2046) - Reporting Runtime error (class com.bm.xchange.db.DBException): com.bm.xchange.db.DBException: Fatal database error: Error retrieving prepared statement

Cause

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