Quotes Submitted to Approval Via a Certain Reason Do Not Advance to the Approved Step Once They Receive the Required Approval

(Doc ID 2315917.1)

Last updated on NOVEMBER 24, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.

Symptoms

This document explains why quotes submitted to approval via a certain reason do not advance to the Approved step once they receive the required approval. In this case, Quote History XML was only showing these actions: Request Approval[Submit quote] and then Approve[Submit quote]. Submit [Submit quote] was also expected at the end of the process after all approvals were given, but this didn't appear in the XML because the action set was unable to complete.

 

Cause

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