Error Opening/Saving Lead Record in CX Mobile app

(Doc ID 2315967.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

11.12.1.0.0 version, CX Mobile Application
Error while opening/saving lead record in mobile CX Mobile app

ERROR
-----------------------
"Java.lang.NullPointerException" and "Cannot resolve identifier 'bindings'".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure CX Mobile lead pages
2. Open app and test by opening and updating records
3. Error messages show up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot utilize the leads functionalities present in CX Mobile

Changes

 LeadId Searchable property

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms