When Logging A Call Against A Contact, The Contact's Associated Account Does NOT Pull

(Doc ID 2315971.1)

Last updated on OCTOBER 29, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

When logging a call against a Contact, the contact's associated Account does NOT pull

A user is creating an appointment against a contact. The contact's associated account does NOT transfer to the activity. This issue happen only from Action menu

Account should be carried out to the activity

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Accounts tile
3. Drilldown on account
4. Click on Contacts tab then drilldown on contact
5. Click on Actions and Create Appointment
6. Account is not populated.

The issue has the following business impact:
Due to this issue, users cannot create appointment with their account associated automatically


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