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When Logging A Call Against A Contact, The Contact's Associated Account Does NOT Pull (Doc ID 2315971.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
When logging a call against a Contact, the contact's associated Account does NOT pull

A user is creating an appointment against a contact. The contact's associated account does NOT transfer to the activity. This issue happen only from Action menu

EXPECTED BEHAVIOR
-----------------------
Account should be carried out to the activity

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Accounts tile
3. Drilldown on account
4. Click on Contacts tab then drilldown on contact
5. Click on Actions and Create Appointment
6. Account is not populated.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create appointment with their account associated automatically

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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