Opening PCS In IE Fails - Norwegian Language Setting In IE Is Root Cause

(Doc ID 2316006.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Process Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms


Opening PCS in IE fails - Norwegian language setting in IE is root cause

When opening browsing to cloud.oracle.com > logging in > opening PCS instance with url: https://cloud_domain.process.em2.oraclecloud.com/bpm/workspace

When internet explorer's language setting is set to Norwegian, the IE session keeps loading and redirects to: https:///cloud_domain.process.em2.oraclecloud.com/bpm/workspace/faces/helppages/errorPage.jspx

When the IE language is changed in settings to English as first language (see screenshot) and log in again the PCS pages load without any issue.

ERROR
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IE session keeps loading and redirects to: https://cloud_domain.oraclecloud.com/bpm/workspace/faces/helppages/errorPage.jspx
the page is blank page




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In IE11 change the default language to Norwegian
2. Try to access PCS
3. The IE session keeps loading and redirects to: https:///cloud_domain.process.em2.oraclecloud.com/bpm/workspace/faces/helppages/errorPage.jspx



Cause

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