SRM Duplicate Messages

(Doc ID 2316037.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

 On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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After enabling 'Social Post Based Topics' feature, there are still some duplicate messages.

STEPS
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The issue can be reproduced at will with the following steps:
1. go to SRM Account 
2. go to Listen & Analyze > Topics > analyze Topic 
3. some URLs appear twice:
BUSINESS IMPACT

-----------------------
The issue has the following business impact:
Due to this issue, users cannot see single messages in topic analysis.

Cause

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