Error When Creating REST Web Service Connection

(Doc ID 2316687.1)

Last updated on OCTOBER 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

Error when Creating REST Web Service Connection

ERROR
-----------------------
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 10, Server Domain: CRMDomain, Server Instance: CRMCommonServer_1, Application Name: CrmCommonApp.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Tools > Application Composer > Common Setup > Web Services (a sandbox is required)
3. Enter details: Variable Name = xxxxxxxxxx, URL = xxxxxxxxxx, Authentication Scheme = None, Method Name = POST, Format = JSON
4. Click Save and Close
5. The error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create the REST Web Service Connection.

Cause

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