Getting 401 Unauthorized With Service Account Against The REST API In Production

(Doc ID 2316713.1)

Last updated on OCTOBER 17, 2017

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

Getting 401 Unauthorized with Service Account against the REST API in Production

ERROR
-----------------------
401 Unauthorized

STEPS
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The issue can be reproduced at will with the following steps:
1. Using REST account service for GET or POST
2. Results in error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the REST calls from integration are failing.

Cause

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