P6 Professional Displays Different Content When Login Name is Using a Different Case (Upper vs. Lower)

(Doc ID 2316778.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.4 to 17.8.0.0 [Release 17.4 to 17.8]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
In Oracle Primavera Cloud, logging in using uppercase text - all projects are visible. Using lowercase, only top EPS node and the projects directly below it are visible.

In other cases all projects are either all shown or none is displayed as a difference between the two logins.

EXPECTED BEHAVIOR

Same data should be displayed regardless of the case for the username in the login field.


STEPS

The issue can be reproduced at will with the following steps:

  1. Configure P6 Professional 17.4 to a Cloud DB through p6procloudconnect
  2. Log-in with ADMIN (upper case) - displays all the projects
  3. Close P6
  4. Log-in with admin (lower case) - displays only the top EPS and the projects directly below

Cause

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