"Access Denied" error when loading conversations

(Doc ID 2316994.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Process Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

When attempting to open a Conversation on a task (via the Conversations button on the right-hand side of the form),you see a Access Denied error.  

Cause

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