Printing to BlueBeam PDF or Other Incompatible Software Results in Error: There Was a Problem Communicating to the Printer

(Doc ID 2317006.1)

Last updated on NOVEMBER 03, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to print a schedule on Bluebeam PDF,
the following error occurs.

ERROR

There was a problem communicating to the printer. Please make sure you have a printer installed and you have a default printer selected.


STEPS

The issue can be reproduced at will with the following steps:
1. Log in to P6
2. Select Print
3. See error pop up

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot print on Bluebeam PDF.

Changes

 

Cause

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