Custom Fields Are Not Visible In The MklDealsApprovalTask

(Doc ID 2317191.1)

Last updated on OCTOBER 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Partner Management

ACTUAL BEHAVIOR
---------------
1. Login to Application (https://ccxf-test.crm.us6.oraclecloud.com)
Note: we are unable to find this Environment in the list
2. Notifications -> More Details -> CRM -> BPM Worklist -> Login Name -> Administration -> Task Configuration
3. Select MklDealsApprovalTask -> Assignees -> MklDealsApprovalRuleset
4. Add new Rule -> If Condition -> select MklDealsApprovalTaskPayloadType.getDealResponse.result
5. Unable to find the Custom Fields

EXPECTED BEHAVIOR
-----------------------
Custom Fields should be visible on MklDealsApprovalTaskPayloadType.getDealResponse.result

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application (https://ccxf-test.crm.us6.oraclecloud.com)
Note: we are unable to find this Environment in the list
2. Notifications -> More Details -> CRM -> BPM Worklist -> Login Name -> Administration -> Task Configuration
3. Select MklDealsApprovalTask -> Assignees -> MklDealsApprovalRuleset
4. Add new Rule -> If Condition -> select MklDealsApprovalTaskPayloadType.getDealResponse.result
5. Unable to find the Custom Fields


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the Custom Fields in BPM Worklist.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms