Collision error after sync ends

(Doc ID 2317366.1)

Last updated on OCTOBER 14, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

Receiving a collision error after sync ends.

ERROR
-----------------------

Error in logs:

HZ-120485 You cannot save this address because at least one of the address elements is invalid.

Can also appear in conjunction with the above error:

[Error : unloaded OLE object or mail attachment]



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Run sync
3. Error message appears after the sync ends

Cause

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