My Oracle Support Banner

User Information is Not Available in Content and Experience Cloud Service (Doc ID 2317383.1)

Last updated on SEPTEMBER 13, 2019

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version N/A and later
Information in this document applies to any platform.

Goal

Users have noticed a display change in Oracle Content and Experience Cloud Service after the recent update to version 17.4.1 (October 6, 2017).  Some users are finding that:

  1.  Users cannot see what access people have to each folder.
  2.  Users cannot see the access level they have for a given folder.
  3.  Users do not know who the owner/manager is of a given folder and need this for ensuring that the folders are managed.
  4.  Users can no longer add new members permanently, all are on a temporary time frame.

 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.