Click to Call Cloud Service: Phone Number Entry Fields Too Small On iOS and iPad

(Doc ID 2317422.1)

Last updated on OCTOBER 13, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Customer Client

ACTUAL BEHAVIOR
---------------
on iPhone and on iPad, the form fields of the popin are not wide enough

So when we enter our phone number, it’s not readable

We have only met this probleme on IOS

On Android it’s OK
 

EXPECTED BEHAVIOR
-----------------------
Phone fields should be large enough to enter all numbers

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to customer site on iOS or iPhone where a call button is present
2. Open call window

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter phone number to call business

Cause

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