Error: "Unable to Connect to the Database" When Attempting to Login to P6 Professional for Cloud Connect Using SAML/SSO Authentication
(Doc ID 2317522.1)
Last updated on FEBRUARY 03, 2019
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 to 22.214.171.124 [Release 17.1 to 17.10]
Information in this document applies to any platform.
When attempting to connect to an EPPM database and login to P6 Professional, the following error occurs:
Unable to connect to the database. Please run the Database Configuration tool or contact your administrator.
The issue can be reproduced at will with the following steps:
- Launch P6 Professional and login via P6ProCloudConnect with SAML/SSO authentication.
- View error.
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