Error: "Unable to Connect to the Database" When Attempting to Login to P6 Professional for Cloud Connect Using SAML/SSO Authentication

(Doc ID 2317522.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 to 17.10.0.0 [Release 17.1 to 17.10]
Information in this document applies to any platform.

Symptoms

When attempting to connect to an EPPM database and login to P6 Professional, the following error occurs:

Unable to connect to the database. Please run the Database Configuration tool or contact your administrator.

The issue can be reproduced at will with the following steps:

  1. Launch P6 Professional and login via P6ProCloudConnect with SAML/SSO authentication.
  2. View error.

Cause

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