How To: Progress Fulfillment Lines Where the Line is Locked

(Doc ID 2317580.1)

Last updated on NOVEMBER 06, 2017

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Distributed Order Orchestration - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

This note describes how to clear locked fulfillment lines, the majority of these issues may be resolved by clearing errors on the fulfillment line. Other conditions may require assistance from the support and development teams.

The locked status of a line can be verified by:

1. Query the order
2. Navigate to Actions -> Switch to Fulfillment View
3. Select the - Fulfillment - Tab
4. Review the - Locked, Status and Message - Attributes

Solution

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