FA: SCM: OM:How To: Progress Fulfillment Lines Where the Line is Locked
(Doc ID 2317580.1)
Last updated on NOVEMBER 03, 2019
Oracle Fusion Order Management Cloud Service - Version 220.127.116.11.0 and later Oracle Fusion Distributed Order Orchestration - Version 18.104.22.168.0 and later Information in this document applies to any platform.
This note describes how to clear locked fulfillment lines, the majority of these issues may be resolved by clearing errors on the fulfillment line. Other conditions may require assistance from the support and development teams.
The locked status of a line can be verified by:
1. Query the order 2. Navigate to Actions -> Switch to Fulfillment View 3. Select the - Fulfillment - Tab 4. Review the - Locked, Status and Message - Attributes
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