Randomly unable to call REST services in 17.4.1 of PCS due to SSLHandshakeException

(Doc ID 2318015.1)

Last updated on OCTOBER 17, 2017

Applies to:

Oracle Process Cloud Service - Version N/A to N/A
Oracle Business Process Management Suite - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When calling REST services using PCS/BPM we're getting an SSL handshake error.  You might notice the below exception in the logs or in the audit trail:


The issue appeared to be random, where it may work upon retry of the REST call but then later fail again with the "handshake_failure" error

Cause

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