Assign Rate Functionality gives Error"Failed to assign service provider while assigning rate for shipment", rgcRule failed

(Doc ID 2318029.1)

Last updated on OCTOBER 20, 2017

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

We are getting below error when trying to manually assign rate using "Assign Rate" from Shipment Management Actions.(Shipment Management -> Change Shipment Costs->Assign Rate

 "Failed to assign service provider while assigning rate for shipment "

Below found in logging:

PlanningDetails Ending rule: rgcRule for [Rate Record Used] (failed)

rgcRule - Rate Geo Commodity Rule - Compares the flexible commodity profile on the rate geo to the commodities on the shipment.

 

REPLICATION STEPS

1) Add a Flexible Commodity Profile ID to your rate offering
2) Create a shipment that has ship unit ID's that are using a Flexible Commodity Qualifier.
3) Assign Rate to the shipment.
4) "Failed to assign service provider while assigning rate for shipment" Error message is thrown.

 

Cause

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