Unable To Associate Activities To Leads Using OSC Integration App

(Doc ID 2318473.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, CX Integration

The customer has a program that uses Custom Objects in Eloqua to create an Activity in Sales Cloud (SYSTEM - OSC Create Activity). They are successfully creating the activity in Sales Cloud, but it is not being associated to the related Lead correctly. They can manually make the association in Sales Cloud after both are created, but want it to happen automatically. The customer is passing the Lead ID with the activity call being sent to Sales Cloud.

 

Solution

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