ER: Enabling The API For "Send To Siebel" On Engage Message To Create SR
Last updated on NOVEMBER 20, 2017
Applies to:Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.
Need to have a API Method to invoke "Send to Siebel" on the Engage message, so that user can invoke the same from outside using the Message Id and can send it for SR Creation.
Currently we have some API's that are enabled on Messages '"Get a Message", "Reply" to the message. So, in the similar way, if we can have one API for this so that it can be called from outside system to convert the message into SR in Siebel.
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