Error Saving Email Templates

(Doc ID 2318743.1)

Last updated on OCTOBER 18, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Requirement to change the existing Email Template of one of the custom object. Upon saving the template after the changes are made, an error is shown.

Also tried to duplicate the template and also create new template. But not able to achieve this.

ERROR

An application error occured. See the incident log for more information.
An application error has occured. Your help desk can use the following information to obtain a more detailed description of this incident: 47, Server Domain: CRMDomain, Server Instance: SalesServer_1, Application Name: SalesApp.




STEPS
The issue can be reproduced at will with the following steps:
1. Application Composer > Common Setup > Email Templates

Cause

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