Unable to Authenticate to IDCS Instance with Multi Factor Authentication (MFA), Prompted to Reregister

(Doc ID 2318803.1)

Last updated on OCTOBER 25, 2017

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

Access to IDCS console (admin console or myconsole) requests the user register for Multi-Factor Authentication(MFA), but the user in question is already registered for MFA. Further, the MFA registration provides no QR codes to facilitate the registration, which in turn means users (including all admin users) are unable to access the system.

Cause

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