Slow Performance When Enumerating Objects (Browsing / Loading Folders) From a Passthrough Drive (Mapped Drive) Within Primavera Virtual Desktop

(Doc ID 2318892.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When running P6 Professional within the Secure Global Desktop (SGD) environment (also called Primavera Virtual Desktop (PVD)), loading content of a pass-through drive or attempting navigation within the pass-through drive is slow or exhibits significant delays. The delay mainly occurs when enumerating a large number of objects at once from a pass-through drive - for example, when loading a directory which contains hundreds of directories and/or files.


EXPECTED BEHAVIOR

When loading content of a pass-through drive or attempting navigation of the pass-through drive within PVD, the loading should perform more quickly, especially when enumerating a large number of objects at once from a pass-through drive.


The issue can be reproduced using the following steps
1. Login to P6 Professional from within PVD.
2. Select File > Page Setup.
3. Click the Headers or Footers tab.
4. Click Modify.
5. Click the Picture icon.
6. Select the Browse button in the Picture source window.
7. In a File Explorer window select one of the pass-through network drives.
8. Note the reported behavior which occurs when loading content in the the pass-through drive.

This can also be duplicated when performing any action within P6 Professional that can load a Windows Explorer window for selecting a pass-through drive.

Changes

 

Cause

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