Picklist Value Cannot Be Created/Disabled for Area Field in Service Request Object

(Doc ID 2319064.1)

Last updated on OCTOBER 18, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms

When trying to edit picklist value of Area field of service request object, no matter we disable out of box system picklists values or create a new one, the following error message will show up.

ERROR
-----------------------
The same values for 'Type, Value, Language, Sub Type' already exist. If you would like to enter a new record, please ensure that the field values are unique.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Admin > Application Customization > Service Request > Service Request Field Setup
2. Click Edit Picklist link of Area field.
3. Try to disable a value or create a new one, the error will occur.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update any value of Area field.




Cause

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