A search for an account or contact in the global search will display the record but clicking on it will go to the object search screen.

(Doc ID 2319302.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Sales Cloud Global Search

A search for an account or contact in the global search will display the record but clicking on it will go to the object search screen.

EXPECTED BEHAVIOR
-----------------------
Clicking on a result in the global search should open the record.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Enter account name in the Global Search
3. Two accounts show up in the results
4. Clicking on the first row will open the account.
5. Clicking on the second row will go to the account search page
6. This is one example of the issue as this has been see in other search results also

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are seeing results in global search that don't seem to actually exist.

Cause

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