Credit Manage Configuration Tasks Opening Blank Pages

(Doc ID 2319384.1)

Last updated on OCTOBER 19, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE CLARIFICATION
==================
When attempting to access a) Manage Credit Scoring Models and b)Manage Credit Case Folder Templates, blank pages open.

EXPECTED BEHAVIOR
-----------------------
Should be able to open mentioned tasks

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Define Receivables Configurations -> Define Credit Management Configurations
2. Try to open a) Manage Credit Scoring Models and b)Manage Credit Case Folder Templates, blank pages open

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot setup Credit Management.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms