After Logging in to P6 Professional the P6 Splash Screen Hangs for 20-30 Minutes, Then Error "TCVirtualTable.ExistInDB: Table=(User Session), SQL=(), Exception=()" Is Displayed

(Doc ID 2319387.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.7.1 and later
Information in this document applies to any platform.

Symptoms

When logging in to P6 Professional Cloud, data and tables load initially but then the P6 Professional splash screen hangs for 20-30 minutes, then the following error is displayed:

TCVirtualTable.ExistInDB: table=(User Session), sql=(), Exception=()


The issue can be reproduced at will with the following steps:
1. Login to P6 Professional.
2. A "Loading Data" progress bar displays briefly.
3. The P6 splash screen hangs for 20-30 minutes.
4. View reported error.

Changes

 

Cause

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