Reverse Global Transfer Issue - Error BEN-990920 Benefits enrollments already exist for this person

(Doc ID 2319548.1)

Last updated on OCTOBER 20, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

 PROBLEM STATEMENT
=================
On : 11.1.11.1.0 version, Manage Benefits

When attempting to back-out processed global transfer event, the following error occurs.

ERROR
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The message is ORA-20001: You cannot extend the end date of this entry, because it is already at the final date allowed by an element processing rule. ORA-06512: at "FUSION.BEN_BACK_OUT_LIFE_EVENT", line 2364 ORA-06512: at line 1 .

When attempting to Cancel Work Relationship the following error occurs.

BEN-990920Benefits enrollments already exist for this person. To cancel the hire, you must first disenroll the person from their benefits elections.Manually void or back out any processed life events.

Cause

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