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Twitter Direct Message Requests Do Not Come Through Via Engage (Doc ID 2319632.1)

Last updated on OCTOBER 27, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


Problem Description
Twitter has launched the capability of sending direct messages to accounts, which are not following each other. These message end up in a separate inbox called "Requests". More info and screenshots here: Unfortunately those message do not come through via the Engage console. Can you let us know if this is due to API restrictions or are there ways to get that data into Engage?


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