No Email Being Sent After Changing Password in Cloud Portal

(Doc ID 2319634.1)

Last updated on OCTOBER 27, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

After resetting a user's password, no email is being generated automatically and no temporary password is being sent to the user.

EXPECTED BEHAVIOR

An automated email to generate with a temporary password for the user.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to Cloud Administration tool
2. Create a new user or Reset user's password
3. Observe no automated email generated to notify user of his temporary password

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users do not receive an automated email to reset their temporary password.

Changes

 

Cause

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