Unable to connect to Sales Cloud from Excel Macro File

(Doc ID 2319780.1)

Last updated on OCTOBER 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.05.0 version, Accounts, Contacts, Households

Unable to connect to Sales Cloud from Excel Macro File

ERROR
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Unable to connect to the server at this time. Please try again later.

STEPS
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The issue can be reproduced at will with the following steps:
1. Download R13_Sales_User_Import_Macro_Jul_2017.xlsm ( Oracle Sales Cloud: Getting Started with Your Implementation: Quick Import Macros (Doc ID 2229503.1) )
2. Open the macro file
3. Switch to RoleDetails tab
4. Click Populate Roles from Server button
5. Enter the host, username, and password
6. Click Submit button
7. Error occurs:

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, cannot use macro file.

Cause

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